SHIPPING POLICY

Rooted Serenity will send all packages using USPS within 24hrs of receiving online orders.

Return & Exchange Policy

Rooted Serenity will accept returns of faulty equipment offering an even exchange. All other products can be returned or exchanged for other products as long as the security seal has not been broken or product and packaging damage has not occurred.

Store Policy

Customer Care

All employees of Rooted Serenity have been educated on the human endo cannabinoid system. Our body has at least 3 known receptors in this system, of which 2 are more researched. Our employees work hard to educate and help people find treatment options that meet their needs.

Privacy & Safety

We at Rooted Serenity are committed to protecting the privacy and security of your visits to this website. Outlined below is our online privacy policy. If you have questions about this policy, please let us know.

Collection and disclosure of information: To ensure we are able to communicate effectively with visitors to our website, we collect some information that can be directly associated with a specific person. We call this “Personal Information”, and it includes, by way of illustration, names, addresses, telephone numbers and email addresses.

To ensure we are able to communicate effectively with visitors to our website who affirmatively request information, we collect some information that can be directly associated with a specific person.

It is our general policy not to make Personal Information available to anyone other than our employees, staff, and agents.

Online comments and Personal Information: We treat your name, city, state, and any comments you provide us as public information. We may, for example, provide compilations of your comments to national leaders and other individuals participating in our efforts, without disclosing email addresses. We may also make comments along with your city and state available to the press and public online.

Browser information collected

We log IP addresses, which are the locations of computers or networks on the Internet, and analyze them in order to improve the value of our site. We also collect aggregate numbers of page hits in order to track the popularity of certain pages and improve the value of our site. We do not gather, request, record, require, collect, or track any Internet users’ Personal Information through these processes.

Cookies

A cookie is a tiny piece of data stored by a user’s browser that helps a website or service recognize that user’s unique computer. You can remove or block cookies by changing the settings of your browser. Session specific cookies may be used on Hanford.gov to improve the user experience and for basic web metrics. These cookies expire in a very short time frame or when a browser window closes and are permitted by current federal guidelines.

The federal government has guidelines for the use of persistent cookies. The goals of the guidelines are to enable the useful functioning of federal websites while protecting individual privacy.

This persistent cookie is used by some third party providers to help maintain the integrity of video statistics. A waiver has been issued by the OMB to allow for the use of this persistent cookie.

If you would like to view a video without the use of persistent cookies, a link to download the video file is typically provided just below the video.

Privacy of our email lists

As noted above, we maintain email lists to keep interested, eligible individuals informed about important topics, and individuals must affirmatively request to join them. We configure our list server software to refuse to divulge the email addresses of our list subscribers to anyone other than those whom we authorize. However, we are not the author of this software, and are not responsible for any failures in the software to preserve subscriber anonymity.

Children’s privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. We do not knowingly contact or collect personal information from children under 13. Our site is not intended to solicit information of any kind from children under 13.

It is possible that by fraud or deception we may receive information pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please contact us.

Security

We maintain a variety of physical, electronic and procedural safeguards to protect your personal information. For example, we use commercially reasonable tools and techniques to protect against unauthorized access to our systems. Also, we restrict access to Personal Information to those who need such access in the course of their duties for us. Your own efforts to protect against unauthorized access play an important role in protecting the security of your personal information. You should be sure to sign off when finished using a shared computer, and always log out of any site when viewing personal information. We may have links to other, outside websites that we do not control. We are not responsible for the content or privacy policies of these sites, and users should check those policies on such sites.

Changes to this policy

We will revise or update this policy if our practices change, or as we develop better ways to keep you informed about them. You should refer back to this page often for the latest information and the effective date of any changes. If we decide to change this policy, we will post a new policy on our site and change the date at the bottom. Changes to the policy shall not apply retroactively.

If you have any questions or concerns, please contact us.

Wholesale Inquiries

Rooted Serenity is lucky to have over 300 products on the shelves and we know that is what makes our store stand out as special. Our founding partners created an amazing supply chain and we encourage you to contract with them if you want a reliable supply of exceptional triple tested products.